Category Archives: Current Events

Outsourcing yourself for fun and profit

Posted on by
7

At least a decade ago, when I worked in IT, I read a story online that I treasured like those special Dilbert clips everyone posts in their cubicle.  Supposedly, a software engineer making $90,000 a year outsourced his job to India, paying an engineer there about 20% of his salary (a handsome wage in India at the time) so he could split his workdays between online courses and video games.  As the story went, the code he got back from the Indian engineer was so good that he had to introduce bugs now and then to maintain credibility.

I loved telling the tale, though I figured it was probably just a nerd urban legend.  Today I found an identical case that is documented.  Well, identical except for location and inflation:  the country is China, and the US engineer’s salary is given as “six-figure.”

A “critical infrastructure company” in the US contacted Verizon security services to see why there were so many network logins originating in Shenyang, China.  At first the company thought they’d been hacked.  Later it turned out the VPN token had been supplied to the Chinese firm by an employee the Verizon report names as “Bob.”  Bob was described as:

“mid-40′s software developer versed in C, C++, perl, java, Ruby, php, python, etc. Relatively long tenure with the company, family man, inoffensive and quiet. Someone you wouldn’t look at twice in an elevator.”

Bob showed up every day at the office.  Here is Verizon’s report on how he spent his days ( http://tinyurl.com/ajm7oan ):

  • 9:00 a.m. – Arrive and surf Reddit for a couple of hours. Watch cat videos.
  • 11:30 a.m. – Take lunch.
  • 1:00 p.m. – Ebay time.
  • 2:00 – ish p.m Facebook updates – LinkedIn.
  • 4:30 p.m. – End of day update e-mail to management.
  • 5:00 p.m. – Go home.

NPR’s coverage of this story contains a link to the Verizon report, which notes that Bob had a reputation as the best developer in the company http://www.npr.org/blogs/thetwo-way/2013/01/16/169528579/outsourced-employee-sends-own-job-to-china-surfs-web

***

What’s just as interesting as Bob’s story is my reaction to it (and probably yours).  First, I assume that if Bob had the smarts to engineer this deal, he got a non-disclosure agreement from the Chinese company.  Such documents, to protect business secrets, are routine in all sub-contracting operations.

Beyond that, I found that along with humorous admiration for Bob’s escapade, I felt critical because he wasn’t “playing by the rules” – even though in the course of my own career, I watched all the rules change.

When I finally “settled down” and got a “real job,” I joined a technology company that boasted of never having a layoff.  The first one came about 18 months later, and before I left, I saw scores of empty cubicles of people whose jobs had been sent overseas.  These days we all know people who played by the rules and got screwed.

In the end, I wouldn’t want Bob’s karma, but his story illustrates something we hear again and again:  nowadays workers are on their own.  Company loyalty in response to employee loyalty is largely a thing of the past, and everyone has to take responsibility for their own careers, including use of the tools of the digital age.  For anyone reading this post in a cubicle and thinking of Bob and tropical islands, here is some recreational reading, referenced in the NPR story – The Four Hour Workweek, by Timothy Ferriss.

As the sergeant used to say in the classic cop show, Hill Street Blues, “Be careful out there!”

Something is happening here…

Posted on by
6

Readers of a certain age will recognize the title of this post as part of the chorus of one of Bob Dylan’s iconic songs of the ’60’s, “Ballad of a Thin Man.”

And something is happening here
But you don’t know what it is
Do you, Mister Jones ?

What brought the song to mind was another simple phrase which seemed to sum up our own time in a similar pithy way.  Strangely enough, it came from a piece on CNN.com called “Why the best thing you can do is fail,” by Eddie Obeng, founder of a virtual business school  http://www.cnn.com/2012/12/30/opinion/obeng-business-disruption-ted/index.html.  Here is the passage that caught my attention:

“What’s happened in business is that the rules of the real 21st century aren’t clear to us, so instead we spend our time responding rationally to a world which we understand and recognize, but which no longer exists.”

We can substitute many other words for “business” and find the phrase rings equally true.  Try it.  “What’s happened in [publishing, school safety, government, warfare, economics, international relations] is that the rules of the real 21st century aren’t clear to us, so instead we spend our time responding to a world which we understand and recognize, but which no longer exists.”

Both the Dylan lyrics and Obeng’s observation put into simple words what we’ve known for some time but could not express so clearly.

One of my favorite words, liminal, stands for times like these, times of uncertainty and change in the life of an individual or a culture.  Webster’s Dictionary defines liminal as: “1 of or at the limen or threshold 2 at a boundary or transitional point between two conditions, stages in a process, ways of life, etc.”

I started a post in December concerning what fairytales have to say about living in liminal times.  Fairytales always happen in times of transition or crisis times.  Your father will die if you don’t find the water of life.  Your stepmother wants to kill you, or you find your new husband is a serial killer.  The king will cut off your head if you fail to capture  the firebird.

Can this be relevant to the 21st century?  I’m convinced that it can.

Right now I’m reveling in one of my Christmas presents, The Annotated Brothers Grimm, a fine new collection published to celebrate the bicentennial of Grimm’s fairytales.

Reading so many stories at the same time raises a number of questions.  What does it take for a character to survive their otherworld challenges?  Sometimes you have to obey a witch, and at other times you need to push her into the oven.  Sometimes not knowing is an asset and sometimes a fatal flaw.  You should listen to animals by the side of the road unless they are wolves and you’re wearing red.

I don’t expect to come up with definite answers, but I do expect to turn up some interesting questions.  This is my immediate plan; after that, I’ll do as I’ve always done on this blog, make things up as I go along.

I very much hope you’ll stay tuned.  And now, I’ll leave you with my wish for a joyous and prosperous 2013, and with a very old clip of Bob Dylan doing “Ballad of a Thin Man” in 1966 in Copenhagen…

Are we there yet: apocalyptic yearnings

Posted on by
4

The Last Days of Pompeii by Karl Briullov, 1827-1833. Public Domain

The Oakland Hills Fire which broke out in October, 1991, was a major disaster by any estimate: 25 people died, 150 suffered injuries, and 3300 homes were destroyed. What I remember about the event, however, was an account by an independent journalist (whose name I have forgotten) who covered people arriving at evacuation shelters.

He said that a few were upbeat, almost giddy, as they talked of starting over.  The journalist said they were the first to be taken to counselors.  On-scene mental health triage workers assumed they were hysterical, most in need of hearing how terrible it was that they had lost everything.  How sad you must feel.  Have a kleenex.

I’ve always wondered about that.

The first historical accounts I know of that detail people waiting for the apocalypse date from December, 999, when groups across Europe trekked to high ground to wait for the millennial rapture.  The name, “rapture,” says it all.  It’s not the kind of disaster you read about in the papers.  It’s a chance to start over for true believers.  This is the hope picked up by new age proponents of the Mayan apocalypse, since the Mayans themselves left no hints of when the world will end.

The apocalyptic dream is the hope for a new heaven and earth that are better than this one.  Who wouldn’t like one of those, especially this year?

All the worlds religions tell us this world is not our home, but the mature voices in those religions do not hold out the hope of a cosmic get-out-of-jail-free card reserved for some chosen group.  They tell us that heaven and earth are transformed when an individual turns transformation.  Like Dante at 33, understanding he’d lost his way in a dark wood.  Like Rainer Maria Rilke who was viewing an ancient statue of Apollo when he heard an inner voice say, “here there is no place that does not see you. You must change your life.”

So tomorrow when we wake and the world looks the same, we can remember that it is not.  The sun will have turned from it’s southern trajectory, beginning its road back to summer.  And as we savor the morning coffee and the good things in our lives, we can take a moment to contemplate that turn toward a new heaven and earth.  The first steps lie with each and every one of us.

Reflections on Story Water

Posted on by
4

My second post on this blog, on July 1, 2010, featured a poem called “Story Water” by the 13th century Persian mystic, Rumi.  It came to mind in the light of recent events.

Friday morning, as I worked on post #420, I got up for coffee and flipped on the radio.  The post concerned what folklore can teach us about living in difficult times.  After I heard of the murdered children, I put it aside.  Some events seem too much for stories.  Yet reflection later reminded me that stories are always with us, one way or another.  Rumi knew this.  He knew how the stories we hear feed our inner tales and the importance of choosing wisely where to place our attention.

On friday night, hundreds of people in Newtown, Connecticut went to church.  As I heard how they turned to a story of hope in a dark time, I thought of one of the first such stories I told myself.

One day in first grade, a classmate went home sick.  The following monday, the teacher told us she died.  I had seen dead birds in the woods behind our house, but that was the first time I realized death could visit at any time.  It could steal our friends and loved ones away in a heartbeat.

The dead girl’s name was Cindy Erwin, and she was the minister’s daughter.  I figured her father’s vocation gave her an in with Jesus, and she would be fine.  I never worried about Cindy, although I’ve never forgotten her name.  I knew it was the rest of us who were in trouble.

Stories like this, the ones we tell ourselves, shape our lives in ways we can barely imagine.  Everyone young or old who lived through events at Sandy Hook School or watched them unfold on TV will remember the day as long as they live and tell themselves stories about what happened and why and what it means.

According to Rumi, few of us know the answers with certainty.  That’s why we have stories.  That’s why they matter so much.  I think he would have agreed that in the end, the world is made of stories, so it matters very much which ones we tell each other and ourselves.  In ways we don’t understand, they shape the world as it unfolds.

STORY WATER by Rumi

A story is like water
that you heat for your bath.

It takes messages between the fire
and your skin. It lets them meet,
and it cleans you!

Very few can sit down
in the middle of the fire itself
like a salamander or Abraham.
We need intermediaries.

A feeling of fullness comes,
but usually it takes some bread
to bring it.

Beauty surrounds us,
but usually we need to be walking
in a garden to know it.

The body itself is a screen
to shield and partially reveal
the light that’s blazing
inside your presence.

Water, stories, the body,
all the things we do, are mediums
that hide and show what’s hidden.

Study them,
and enjoy this being washed
with a secret we sometimes know,

and then not.

Change is the only constant

Posted on by
Reply

That’s what they say in the tech industry.  That’s what Buddha said 2600 years ago.  And that’s what the National Intelligence Council says in a 140 page report, “Global Trends 2030: Alternative Worlds.”

Click for the text of the whole report

Since 1997, the NIC, formed of all 16 US intelligence agencies, has issued five Global Trends reports, one after each presidential election.  For this one they engaged think tanks, government, and business leaders in 14 nations and concluded that the world will be radically different in 18 years.  The pace of change will be faster than at any period in modern history.

NIC Chairman, Christopher Kojm, says:
“We are at a critical juncture in human history, which could lead to widely contrasting futures. It is our contention that the future is not set in stone, but is malleable, the result of an interplay among megatrends, game-changers and, above all, human agency. Our effort is to encourage decision makers—whether in government or outside—to think and plan for the long term so that negative futures do not occur and positive ones have a better chance of unfolding.”

Here is a link to a summary of the report. ww.bloomberg.com/news/2012-12-10/u-s-intelligence-agencies-see-a-different-world-in-2030.html

The NIC defines “megatrends” as scenarios likely to happen under all circumstances.  “Game-changers” are “critical variables whose trajectories are far less certain.”  Additional possibilities are listed as “black swans,” discrete events that would cause large scale changes, either for good (a democratized China or a reformed Iran) or ill (global pandemic, WMD attack).

The report identifies four megatrends, changes regarded as inevitable over the next two decades:

  • Diffusion of power:  The US will lose it’s international dominance, but no other nation will take its place.  “Power will shift to networks and coalitions in a multi-polar world.”  Though the report didn’t say it, as a student of World War I history, I have to observe that the last time the world was structured this way, things did not turn out very well.  The report identifies one best case scenario as a new era of US/Chinese cooperation.
  • Individual Empowerment: A rising middle class in emerging nations, increased access to education, widespread use of technology, and health care advances can improve the lot of large numbers of people. The report notes that technology is two edged sword: it can benefit and disrupt.  Advances sometimes create and at other times eliminate jobs.  Technology fosters communication but also  leaves infrastructure vulnerable to cyber-attack.
  • Demographic Change: World population will grow from 7.1 to 8.3 billion, and 60% world will live in cities (it’s 50% now).  This will strain resources and increase pollution. Aging populations may slow economic growth in developed nations. Immigration will increase.
  • Food, Water, and Energy Shortages: In 18 years, the world will need 35% more food and 40% more water.  Our intelligence agencies don’t waste time pretending climate change isn’t real.  They note that conditions like widespread drought have grown more severe in just the 18 months they’ve been working on the report.

National Geographic issue on extreme weather, published one month before Superstorm Sandy

Rather than summarize more of the report, I invite readers to check it out for themselves.  Let’s step back and reflect on what this means.

My dogs do not like change.  They find comfort in their routines, and if I am honest, so do I.  This month a 72 year old hardware store, where you could find anything, closed it’s doors.  So did a 76 year old nursery, where master gardeners could always diagnose the ugly brown spots on your roses.  That’s enough to put me in a funk, imagining our big box future, and yet this is nothing compared to what Global Trends 2030 suggests is coming – change at a faster rate than anyone living has seen.

Change that rapid generates fear.  Looking at the last decade, we see resistance to change spawning violence.  Religious fundamentalists are more vocal in nearly all denominations.  Reactionary politicians grasps at some idealized past that is gone if it ever existed.  The urge to get what is mine at all costs further disrupt economic life and generates even more fear.  People bemoan the loss of civility.

Do we have any guides for living through times like these?

As I asked myself the question, I remembered Joseph Campbell’s assertion that world mythology holds wisdom for all the turns that life can take.  And Marie Louise Von Franz, Jung’s closest colleague, said that fairy tales offer the “purest and simplest” expression of “the basic patterns of the human psyche.”  Do stories created by people who traveled by foot and ox cart really have something to teach us in the 21st century?

I believe they do.  Next time we will consider what the old stories may say about living through difficult times.

All quiet on the holiday front

Posted on by
14

The chief of security at one of the largest area malls reported that this year’s Black Friday was the smoothest in 13 years.  He didn’t speculate on why that was true, so here’s a poll.  Pick whichever explanation(s) seem most plausible:

  1. The population has grown more civil.
  2. More people are shopping online.
  3. After all that’s happened this year, including the election, we’re too numb to respond to the usual holiday trappings.

Yesterday, I thanked the waitress at a local waffle place for the lack of “holiday” music.  “I know,” she said.  “Isn’t it great?  I’m hoping management keeps it up.”

I distinguish between Christmas music, which I enjoy at this time of year, and Holiday music.

People reading this blog in other countries may not be clear on the distinction.  Because of our nation’s diversity, in the public sphere, both at work and in stores, we say “Happy Holiday’s” instead of “Merry Christmas.”  The intent is not to offend people of other faiths.  The result is largely to trivialize the whole thing.  If you’ve ever gotten a song like “Little Saint Nick,” or “Rockin’ Around the Christmas Tree,” stuck in your mind, you know what I mean.

For helping spark the trend toward silence or simply generic music in stores, I present my 2012 Corporate Hero award to Shoppers Drug Mart, a popular Canadian pharmacy chain.  They started playing Holiday music the day after Halloween, but received so many complaints that they pulled the plug “until further notice.”

One comment on their Facebook page read, “Starting this music so early takes the sacredness and meaning out of what should be such a beautiful season.”  That sums up “the Holidays” in their entirety.

Luke’s gospel tells us that after the shepherds saw the baby Jesus, they ran off to Bethlehem to tell everyone, “But Mary treasured up all these things and pondered them in her heart”  Lk 2:19.

Pondering things in our heart is how an event becomes an experience.  It’s how we come to appreciate things, even simple acts like buying a gift or having waffles with a friend.

I never begrudge our merchants the chance to make a living at this time of year, and I appreciate them even more for pulling the plug on noxious music so I can treasure more of these things in my heart.

Twinkies, Part Deux

Posted on by
4

My previous article, which indulged in bit of nostalgia about grade school lunches, missed much of the actual drama that put Hostess, the maker of Twinkies, Ho-Ho’s, and Ding Dongs, on the ropes.

It isn’t quite over .  A USA Today article by Kevin McCoy reports that Hostess management and the baker’s union are meeting for mediation today, delaying the company’s second bankruptcy filing in less than a decade  http://usat.ly/TU81SA.

The maker of popular snack foods has a billion dollars in debt, which it blames on an “inflated cost structure,” largely as a result of labor contracts.  The union contends the problem is years of mismanagement.  An outside financial analyst found that problems included, “years of underinvestment in products, facilities and equipment, long-term neglect of once-dominant brands and hollowing-out of a distribution system that once provided a competitive advantage,”

Bruce Maiman, a local contributor to the Sacramento Bee, interviewed workers striking at the local Hostess bakery who say their hourly wage and pensions are lower than other bakers like Oroweat and Sara Lee  http://www.sacbee.com/2012/11/20/4998328/blame-workers-unions-or-the-executives.html.  Maiman lists a string of gaffes by a management led by six different CEO’s in ten years.

Local workers claim that rather than replacing outdated equipment, money was recently spent to replace windows and paint the lunchroom, locker room, and floors.  “They want it to look pretty so they can sell it,” says the head of the local baker’s union.

Selling assets may well be the outcome.  US Bankruptcy Trustee, Tracy Hope Davis, joined the union in arguing against management’s current shutdown plans – which among other things, would grant them large bonuses.  Davis favors Chapter 7 bankruptcy, which would liquidate assets according to US Bankruptcy Code priorities.

In other words, Twinkies may survive, so we’re better off waiting before spending $5,000, the going rate for a Twinkie on eBay.  This, says Bruce Maiman, just goes to show that “as long as human beings exist, the planet will never run out of Twinkies or nitwits.”   

Remembering an icon

Posted on by
2

When I was in grade school, the lucky kids had Hostess snack foods in their lunch. I remember one guy who would shove an entire Twinkie into mouth, partly to gross out the girls and partly to gloat over those whose mothers, like mine, packed boring things like carrots and celery.

Once I got to junior high, with its snack bar window, I could indulge, and that was when I made a terrible discovery – Twinkies just weren’t that good.  Oblivious to the dangers of breaking a filling, I generally spent my pocket money on corn nuts instead.  And yet, I will miss Hostess.  Not just because the cupcakes are good, and you gotta love any snack food called “Ding Dongs.”  Not just because the local Hostess bakery will close and thousands of people around the country will lose their jobs.

There’s something endearing about the little gold icon, an image of youth, when there were do-overs in terms of diet and teeth and most other things.  I would also argue that the same font of creativity that brought us Twinkies and Elvis impersonators brought us microchips and iPhones as well.  Say it loud and say it proud:  “Only in America!”

Hostess cared about its customers!  I remember hearing on NPR’s Science Friday that the company conducted experiments to determine how long you could safely nuke a Twinkie.  Seems that many enjoyed warming their Twinkies, but when left in the microwave too long, they would explode.  After careful research, Hostess reported that 60 seconds or less was generally safe.

The reputation of Twinkies was forever tarnished by the notorious “Twinkie defense” used in a sensational murder trial in 1978.  On November 27, disgruntled San Francisco City Supervisor, Dan White, climbed into City Hall through a first floor window, circumventing the newly installed metal detectors.  He carried a pistol and fatally shot Mayor George Moscone and fellow Supervisor, Harvey Milk, the first openly gay man ever elected to California public office.

At the trial, White’s defense attorneys argued diminished capacity resulting from depression and a steady diet of junk food, most notably Twinkies.  In what is widely regarded as a great miscarriage of justice, the jury found White guilty of manslaughter rather than first degree murder.  After serving five years of a seven year sentence, White – “the most hated man in San Francisco history,” according to the Chronicle – committed suicide.

None of this was the fault of Twinkies, and yet the growing awareness surrounding the trial, that sugary snacks, like cigarettes, might not be in our best interests helped doom the little “Golden Sponge Cake with Creamy Filling.”  I gotta confess, I long ago joined the bran muffin crowd.  I munch on carrots voluntarily now.

Twinkies were the brainchild of James A. Dewar of the Continental Baking Company, makers of Wonder Bread and the Hostess line of snack foods.  Machines used to make cream-filled strawberry shortcakes were idle when strawberries were out of season, so in 1933, Dewar used them to make banana cream filled snacks which sold, two for a nickel.  During WWII, when bananas were rationed, Hostess switched to vanilla creme, a move so popular they never went back.

Twinkies popularity grew in the 1950’s when Hostess sponsored the Howdy Doody Show. During the nuclear scare of the ’60’s, Twinkies were stored in bomb shelters, because according to Hostess, they “stay fresh forever.”  If Twinkies are as iconic of my generation as Howdy Doody, it’s also true that now we worry more about preservatives than thermonuclear war.

So long, little guy, and happy trails! Someday, enterprising history students will rediscover you in the course of their doctoral research in 20th century popular culture. They will come to know, as we do, that there are worse ways to meet the challenges of life than with a smile on your face and a golden bread-thing in your hand!